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  • Provide intensive management
  • Standard services to Tenant
  • Reduce rent arrears
  • Working significantly with our partner
  • Reduce target times for repairs
  • Establish partnership with Local authorities, other Housing association, Government Departments, Communities, and housing corporations
  • Consolidation of services within the operating Boroughs in particular Lambeth, Southwark and Corydon
  • Reduce average re- let time on void property
  • Part of the discussion with the Mayor of London on the London
  • Housing strategy for Refugee.
  • A major player in the Refugee Integration Forum which advised the Home Office on policy strategy issues.


The values that support ACHA’s customer care standard are: - 

  • Politeness
  • Courtesy
  • Respect
  • Fairness

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